Emily Nguyen
Idea Code:40-3253
57 Vote(s)


Context: There are 2 options for contact Ubank Customer Service on Ubank App: phone and email. Calling costs money while Emailing wastes time. Customers may chat with Ubank via Facebook Messenger to avoid such expenses. Communicating through other channels instead of internal solution creates a major issue in individual identification.

Idea proposal: Implement Live chat function on Ubank App for immediate contacting

Benefits: The Live chat function on Ubank can helps Customer Service to quickly identify customers and provides free and speedy contact solution for customers compared to phone call and email.


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