Context: After Covid-19 pandemic, there is a significant increasing in saving deposit, investment and insurance accounts opening which creates potential opportunity for expanding mentioned utilities on the Ubank App.Idea proposal: Develop the following utility packages on the Ubank App(1) – Super flexible term deposit: Customers can choose the desired term of week/month/year and receive the […]
LIVE CHAT ON UBANK APP
|Context: There are 2 options for contact Ubank Customer Service on Ubank App: phone and email. Calling costs money while Emailing wastes time. Customers may chat with Ubank via Facebook Messenger to avoid such expenses. Communicating through other channels instead of internal solution creates a major issue in individual identification.|
Idea proposal: Implement Live chat function on Ubank App for immediate contacting
Benefits: The Live chat function on Ubank can helps Customer Service to quickly identify customers and provides free and speedy contact solution for customers compared to phone call and email.
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Context: Chat funtion on the FE Online Mobile App currently only supports for texts which is time-consuming, misleading messages (wrong word, abbreviation, incomplete expression, etc.) discussed between Customer Service and customers directly affecting assistance service quality discussed between Customer Service and customers directly affecting assistance service quality. Idea proposal: Build Voice message feature on FE […]
Context: Digital banking is one of digitization trends in today world. There are a thounsand digital banking applications launching within Vietnam currently, how Ubank can be clearly differentiate from the others? Idea proposal:(1) – Set Beneficiary’s Nickname and Develop Voicepay function for UBank App(2) – Develop money transfering via customer voice (Voicepay) Benefits: The feature […]