Context: Chat funtion on the FE Online Mobile App currently only supports for texts which is time-consuming, misleading messages (wrong word, abbreviation, incomplete expression, etc.) discussed between Customer Service and customers directly affecting assistance service quality discussed between Customer Service and customers directly affecting assistance service quality. Idea proposal: Build Voice message feature on FE […]
FLEXI TERM DEPOSIT, INVESTMENT AND INSURANCE ON UBANK APP
Context: After Covid-19 pandemic, there is a significant increasing in saving deposit, investment and insurance accounts opening which creates potential opportunity for expanding mentioned utilities on the Ubank App. Idea proposal: Develop the following utility packages on the Ubank App (1) – Super flexible term deposit: Customers can choose the desired term of week/month/year and receive the corresponding interest rates. (2) – Open an account and make financial investments on app directly with various channels such as stock, bond and fund certificate. (3) – Get promotion when buying FE CREDIT bancassurance products, additionally, Ubank can also do marketing or cross-selling loans and cards for those customers. Benefits: This utility package provides a centralised and valuable financial experience for customers within one platform. At the same time, it contributes into the expansion of FE CREDIT ecosystem. |
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