| Context: Small businesses always need loans for their activities. However, it’s hard for them to get loans from traditional banks or other finance organizers. Proposal: Building a peer-to-peer lending platform (P2P lending) where lenders and borrowers can meet, in which borrowers are mainly small businesses. FE Credit may provide underwriting or other services for investors and get a fee. Based on FE Credit’s analysis, investors will make decision to lend or not, own their investments (loans) and accept all credit risks. On the other hand, they have one more investment channel with much higher interest rates than bank savings. Benefits: The peer-to-peer lending model is proven to help strongly connect investors with individuals or small and medium businesses, creating a foundation for comprehensive financial development. For FE Credit, implementing this model will help diversify the product portfolio, take advantage of market opportunities, thereby increasing our revenue and profit. |
Context: Lots of customers usually press decline when they see a strange number calling, even if it’s a landline number. This makes it very difficult for FE Credit to contact customers, especially for underwriting or customer service. Proposal: Use a voice brand name service that displays “FE Credit” for the phone number being used to […]
Context: Today, most young people fall into a dilemma in which they want to have a monthly saving but hard to do it. The reason is that they don’t have a habit/tool to control their spending. Proposal: Build a smart spending feature on UBank application. Accordingly, the monthly amount transferred to UBank account will be […]
Context: FE Credit facebook fanpage is one of the company’s main online marketing channels. However, currently, it seems still to be one-way content with no real connection with customers. Proposal: Implement the following activities/content to optimize fanpage content:1. Stop using clone accounts to comment. These fake comments (200-300 comments per post) result in inaccurate reporting, […]
Context: In recent years, the Government has paid special attention to consumer lending activities and debt collection. Therefore, controlling the list of phone numbers which rises complaints in the collection is really urgent and necessary. Proposal: If a complained phone number is eligible for deletion according to the Customer Service’s policy (CS), FE Credit will […]
Context: Whenever there is a personnel change in a project/department, it often happens that the old personnel did not fully hand over, the new one does not understand the whole working process, so they make many mistakes. It takes time and affects employee’s performance. Proposal: Each department creates a knowledge page of their working process. […]
