Bùi Minh Đức
Mã số ý tưởng:35-2991
30 Lượt bình chọn


Context: Lots of customers usually press decline when they see a strange number calling, even if it’s a landline number. This makes it very difficult for FE Credit to contact customers, especially for underwriting or customer service.

Proposal: Use a voice brand name service that displays “FE Credit” for the phone number being used to call out customers.

Benefits: The name “FE Credit” displayed on incoming calls will help customers easily identify, resulting to increase the answered rate. This also gives an advantage to FE Credit compared to other lender companies on the market.


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